PRIVACY AND COOKIE POLICY
PRIVACY POLICY
www.palladiumboots.eu
ARTICLE 1: PREAMBLE
The content of the website https://www.palladiumboots.fr/ as well as European websites such as palladiumboots.eu, palladiumboots.fr, and palladiumboots.co.uk are the property of K-SWISS INC, 101 N. Brand Boulevard, Suite 1700, Glendale, CA 91203, USA, and are protected by French and international laws relating to intellectual property.
The purpose of this privacy policy is to inform you, as a Customer, User, or Visitor, of the following:
· The manner in which your personal data is collected and processed. Any data capable of identifying you shall be considered personal data. This includes, in particular, first and last name, age, postal address, email address, location, consumption habits, and IP address;
· What your rights are with respect to such data;
· Who is responsible for the processing of the personal data collected and processed;
· To whom such data is transmitted;
· The management of "cookies";
· The use of tracking pixels in emails.
ARTICLE 2: GENERAL PRINCIPLES GOVERNING THE COLLECTION AND PROCESSING OF DATA
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your personal data shall comply with the following principles:
· Lawfulness, fairness, and transparency: data may only be collected and processed with your consent. Each time personal data is collected, you will be informed that your data is being collected and for what purposes;
· Purpose limitation: the collection and processing of data are carried out to fulfil one or more specific objectives as set out in these general terms of use;
· Data minimization: only the data necessary for the proper fulfilment of the objectives pursued by the website is collected;
· Storage limitation: data is retained for a limited period, of which you are informed. Where such information cannot be provided, you are informed of the criteria used to determine the retention period;
· Integrity and confidentiality of collected and processed data: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.
In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if at least one of the following conditions is met:
· You have expressly consented to the processing;
· The processing is necessary for the proper performance of a contract;
· The processing fulfils a legal obligation;
· The processing is justified by a necessity related to the protection of the vital interests of the data subject or of another natural person;
· The processing may be justified by a necessity related to the performance of a task carried out in the public interest or in the exercise of official authority;
· The processing and collection of personal data are necessary for the purposes of the legitimate and private interests pursued by the data controller or by a third party.
ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN CONNECTION WITH BROWSING THE WEBSITE
A. DATA COLLECTED AND PROCESSED, AND METHOD OF COLLECTION
The personal data collected on the website www.palladiumboots.eu is as follows:
· Contact information such as last name, first name, country, email address, telephone number, payment information (encrypted) and payment history,
· Any other information enabling the establishment of your customer profile (in the case of an account created within KSGB Europe: your login credentials, purchase history, and browsing history on the website)
· In the event of a redirect to our website from a social network, tracking of that redirect
· Recording of your cookie preferences
· In the event of purchases: order history, delivery information, payment history
Such data is collected when the user performs any of the following actions on the website:
· Logging in to / creating a personal account on our website
· Subscribing to the newsletter
· Placing an order on our website
· Redirect from a social network or our partners resulting in an order
Furthermore, upon payment on the website, proof of the transaction, including the purchase order and invoice, shall be retained in the information systems of the website publisher.
The data controller shall retain, in its website information systems and under reasonable security conditions, all data collected for the following periods:
· Accounting data: 10 years
· Prospect data: 3 years from the last interaction
· Customer data: 3 years from account inactivity / account deletion. Continuous retention during the period of account activity.
The collection and processing of data serve the following purposes:
· Tailored shopping experience for customers (use of order history to offer a personalized and relevant experience, ability to automatically retain order-related information such as contact details and payment information, option to rate and recommend purchased products)
· Building the brand's customer community database for marketing purposes
· Conducting statistical studies enabling the commercial analysis of our business
· Order processing: payment, dispatch and delivery, returns, and refunds
The data processing operations carried out are based on the following legal grounds:
· User consent in accordance with the GDPR and applicable French law
· User rights of access, rectification, and erasure of personal data
· Current privacy policy and selected cookies
B. TRANSMISSION OF DATA TO THIRD PARTIES
Data may be transmitted to the following third parties:
· K-Swiss Global Brands. KSGB Europe is the European subsidiary of K-Swiss Global Brands and may transmit its customer data to its parent company.
· PhotoSlurp – marketing partner of KSGB Europe
· Payment service provider: Hipay
· Hosting provider: Shopify
· Logistics: ID LOGISTICS
· Shipping: La Poste, DHL, Chronopost, Maersk
· System maintenance: Synolia
C. DATA HOSTING
The website palladiumboots.eu is hosted by: Shopify, whose registered office is located at the following address:
151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada
Telephone number: 1-613-241-2828
Shopify International Ltd.
Attn: Data Protection Officer
c/o Intertrust Ireland
2nd Floor 1-2 Victoria Buildings
Haddington Road
Dublin 4, D04 XN32
Ireland
__
The data collected and processed by the website is transferred to the following country: USA. This transfer of personal data outside the European Union is justified for the following reasons:
As Palladium is marketed by KSGB Europe in the EMEA territory, our company reports to and makes use of the resources made available to us by our parent company, K-Swiss Incorporation, based in the USA.
ARTICLE 4: DATA CONTROLLER
A. THE DATA CONTROLLER
The Data Protection Officer (DPO) is: Caroline Soula. They may be contacted as follows: dpo@ksgb.com
The data controller is responsible for determining the purposes and means of the processing of personal data.
B. OBLIGATIONS OF THE DATA CONTROLLER
The data controller undertakes to protect the personal data collected, not to transmit it to third parties without your having been informed thereof, and to respect the purposes for which such data was collected.
Furthermore, the data controller undertakes to notify you in the event of rectification or erasure of data, unless doing so would entail disproportionate formalities, costs, and steps.
In the event that the integrity, confidentiality, or security of your personal data is compromised, the data controller undertakes to inform you thereof by any means available.
ARTICLE 5: USER RIGHTS
In accordance with the regulations governing the processing of personal data, you hold the rights set out below.
In order for the data controller to act upon your request, you are required to provide: your first and last name as well as your email address, and where relevant, your account number, personal area number, or subscriber number.
The data controller is required to respond to the user within a maximum period of 30 (thirty) days. Article 12.3 of the GDPR provides for a maximum reasonable period of one month. An extension of this period by two months is possible "taking into account the complexity and number of requests," provided that the data subject is informed thereof within the one-month period following receipt of the request.
A. OVERVIEW OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING
a. Right of access, rectification, and erasure
You may access, update, modify, or request the deletion of your data by following the procedure set out below:
You may send any request concerning your personal data to: dpo@ksgb.com, specifying your last and first name and, where possible, your customer number.
KSGB Europe will specify the measures for deletion/modification of your data in light of its legal obligations and authorizations.
Right of rectification: You have the right to request the rectification of your personal data if it is inaccurate, including the right to have incomplete personal data completed. If you have a personal account, you may modify your personal data on your account page. You may also send us an email at dpo@ksgb.com to request the rectification of your personal data.
Right to erasure: You have the right to erase, at any time, the personal data processed by KSGB Europe, except in the following situations:
· you have an ongoing issue with customer service;
· you have an open order that has not yet been dispatched or has only been partially dispatched;
· you have an outstanding debt with KSGB Europe, regardless of the method of payment;
· you have made a purchase, in which case we will retain your personal data in connection with your transaction, in accordance with applicable law and the customer and accounting data retention periods set out above.
If you have a personal account, you have the right to request its deletion by following the procedure below:
You may request the complete deletion of your personal account, in compliance with the applicable legal retention provisions set out above, by contacting dpo@ksgb.com.
b. Right to data portability
You have the right to request the portability of your personal data held by the website to another website, in accordance with the following procedure:
Any request may be addressed to dpo@ksgb.com.
Whenever KSGB Europe processes your personal data by automated means on the basis of your consent or on the basis of a contract entered into between you and us, you have the right to receive a copy of your data transferred to you or to a third party. This applies only to the personal data you have submitted to us.
c. Right to restriction and right to object to the processing of data
You have the right to request the restriction of, or to object to, the processing of your data by the website, and the website may not refuse such a request unless it can demonstrate the existence of compelling legitimate grounds that override your interests, rights, and freedoms.
In order to request the restriction of the processing of your data or to lodge an objection to the processing of your data, you must follow the procedure below:
Any request may be addressed to dpo@ksgb.com.
d. Right not to be subject to a decision based solely on automated processing
You have the right not to be subject to a decision made exclusively by an automated system (without human intervention), where such decision produces significant effects on your situation. This may apply, for example, to the automated personalization of product recommendations, advertising targeting based on your purchase or browsing history, or the automated detection of suspicious behavior liable to result in the suspension of your account.
e. Right to determine the fate of data after death
You may decide, during your lifetime, what is to become of your personal data after your death: you may choose to have it deleted or transferred to a trusted person. To exercise this right, contact us at dpo@ksgb.com.
f. Right to lodge a complaint with the competent supervisory authority
In the event that the data controller decides not to act upon your request and you wish to contest that decision, or if you believe that any of the rights listed above have been infringed, you are entitled to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés, https://www.cnil.fr) or any competent court.
B. PERSONAL DATA OF MINORS
In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act (loi Informatique et Libertés), only minors aged 16 years or older may consent to the processing of their personal data.
“loi Informatique et Libertés" is the French national data protection law (Law No. 78-17 of 6 January 1978, as amended). There is no direct English equivalent.
If you are a minor under the age of 16, the consent of a legal representative will be required before your personal data may be collected and processed.
The website publisher reserves the right to verify by any means that you are over the age of 16, or that you have obtained the consent of a legal representative, prior to browsing the website.
ARTICLE 6: USE OF "COOKIE" FILES
The website makes use of "cookie" technologies.
A "cookie" is a small file (less than 4 KB) stored by the website on the user's hard drive, containing information relating to the user's browsing habits.
These files enable the processing of statistics and traffic information, facilitate navigation, and improve the service for the user's convenience.
For the use of "cookie" files involving the storage and analysis of personal data, the user's consent is necessarily required.
Your consent is considered valid for a maximum period of 6 (six) months. Upon expiry of this period, the website will again request the user's authorization to store "cookie" files on their hard drive.
A. USER OBJECTION TO THE USE OF "COOKIE" FILES BY THE WEBSITE
Cookies that are not essential to the operation of the website are only placed on your device after your consent has been obtained. You may withdraw your consent at any time, as follows:
Cookies can be disabled directly in your browser, either by default or by specifying on which websites you allow them. If you do not wish cookies to be stored on your computer or mobile device, you must disable them via the "Preferences" menu (generally located in the "Privacy" section of your browser). All necessary information regarding the procedure for disabling cookies can be found on the browser's official website.
If you wish, you can set your computer to notify you each time a cookie is sent, or you may choose to disable all cookies. This can be done through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies, you may be unable to access certain areas or features of our website, or we may be unable to send you personalized commercial messages.
More generally, we inform you that you may object to the storage of "cookie" files by configuring your browser software.
For your information, instructions on how to configure your browser software to object to the storage of "cookie" files can be found at the following addresses:
· Chrome: https://support.google.com/accounts/answer/61416?hl=fr
· Firefox: https://support.mozilla.org/fr/kb/enable-and-disable-cookies-website-preferences
· Safari: http://www.apple.com/legal/privacy/fr-ww/
· Microsoft Edge: https://support.microsoft.com/fr-fr/edge/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use#block-all-cookies
· Opera: http://www.opera.com/help/tutorials/security/cookies/
In the event that you decide to disable "cookie" files, you will be able to continue browsing the website. However, any malfunction of the website caused by such action shall not be attributable to the website publisher.
B. DESCRIPTION OF "COOKIE" FILES USED BY THE WEBSITE
The website publisher draws your attention to the fact that the following cookies are used during your browsing:
Functional cookies
The most important cookies are functional cookies, which are stored on your computer or mobile device for the purposes of navigation, optimization, and personalization. They are essential and help you navigate the website and use basic features, enabling you to save your basket, create a wishlist, and store your shipping details for faster checkout, to remember the country and language you have selected, to know when you are logged in, and to ensure that we do not request information you have already provided. These cookies enable us to analyse the use of the website so that we can measure and improve performance. These cookies may be placed by us or by a third party on our behalf, and are stored for the duration of your browsing session.
Performance and analytics cookies
Performance cookies collect data on how the website is used and enable us to improve its functionality (for example, by tracking errors and page load times). Analytics cookies collect data on how the website is used and who browses it (for example, country/city of origin, device type, browser type, time spent on pages). This data may then be compiled statistically to provide us with information enabling us to make future improvements to the website.
We use performance and analytics cookies to improve our website and to present you with relevant offers. To this end, we collect browsing data, which may be associated with a unique identifier to enable us to understand how you use our website.
Advertising cookies
Advertising cookies enable us to show you advertisements or information related to your interests (on the website and on other websites) when you browse the internet from your computer or mobile device. For example, these cookies may be used to prevent you from receiving the same advertisement, or to help us measure the effectiveness of an advertising campaign. Disabling these cookies has no impact on your use of the website and will not prevent you from receiving advertisements on the website (or other websites). The only difference is that the advertising will not be targeted at you (as we will not be aware of your interests or preferences). We will still know how many of our emails are opened and will automatically receive your IP address, a unique identifier for your computer or other access devices, but we will not identify you as an individual.
Social media and interaction cookies
Social media cookies capture your preferences in order to show you relevant advertisements outside the website. In addition, social media cookies may be used to track your activity on social media platforms. Interaction cookies are used to enable you to interact with social media or to submit reviews. These cookies will allow you to like or recommend us on social media and to chat with our service agents. You may also advise our other (potential) customers by rating and reviewing our products. The website may contain cookies from third-party service providers that enable you to share website content with others, let others know that you have visited the website, or share your opinion regarding website content. For example, these cookies may generate "Share" or "Like" buttons from social networks such as Facebook, Twitter, Pinterest, etc. Social networks may identify you through these cookies and buttons, even if you have not used them during your browsing on the website. This occurs if your social network account is active on your computer or mobile device (an "open session") while you are visiting the website.
ARTICLE 7: USE OF TRACKING PIXELS IN EMAILS
KSGB Europe uses tracking pixels in the emails it sends to its customers and newsletter subscribers.
A. DEFINITION
A tracking pixel (or "tracking pixel") embedded in an email is an extremely small image (1×1 pixel) which, when the message is opened by its recipient, automatically sends a request to the sender's server. This technique enables the collection of information regarding consultation of the message, such as the date and time of opening, the type of device and email client used, and the recipient's IP address.
B. PURPOSE
KSGB Europe uses tracking pixels in emails for the following purposes:
Purposes requiring your prior consent:
· Measuring and optimizing the performance of our marketing campaigns (open rates, opening time, personalization of content and sending frequency);
· Building a profile of your areas of interest in order to offer you tailored content or advertisements on other channels (website, social networks, applications);
· Detecting and analyzing suspected fraud (mass registrations, automated behavior).
· Purposes exempt from the consent requirement (but of which we inform you in the interest of transparency):
· Securing the authentication of your account (for example, verifying that the email containing a login code is opened on a recognized device);
Measuring, in a strictly limited manner, the email open rate in order to manage our mailing lists (identification of inactive addresses, adjustment of sending frequency), applicable solely to transactional emails or those in respect of which you have given your consent.
C. LEGAL BASIS AND CONSENT
In accordance with the recommendations of the CNIL and Article 6.1(a) of European Regulation 2016/679 (GDPR), the use of tracking pixels in emails is subject to the prior consent of the user. Such consent is collected at the time of newsletter subscription or through the preferences manager accessible in each email.
If your consent could not be collected at that time, we may subsequently contact you via a dedicated email, without a tracking pixel, containing an individual link enabling you to express your choice.
Your failure to respond is treated as a refusal. Consent given is valid for a maximum period of 6 months, upon expiry of which we may contact you again.
D. OBJECTION AND WITHDRAWAL OF CONSENT
You may object at any time to the use of tracking pixels in emails by:
· clicking on the unsubscribe or preferences management link contained in each email received;
· disabling the automatic display of images in your email client;
· sending a request to dpo@ksgb.com.
Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.
ARTICLE 8: CONDITIONS FOR AMENDMENT OF THE PRIVACY POLICY
KSGB Europe reserves the right to amend this privacy policy in order to ensure its compliance with applicable law.
Accordingly, users are invited to consult this privacy policy on a regular basis in order to stay informed of the latest amendments made thereto.
Users are hereby informed that the most recent update to this privacy policy was made on: 13/07/2026.
ARTICLE 9: USER ACCEPTANCE OF THE PRIVACY POLICY
By browsing the website, the user attests to having read and understood this privacy policy and accepts its terms, in particular with regard to the collection and processing of their personal data and the use of "cookie" files.
